Terms & Conditions

1 Terms of Services

Meltingpot Marketing

When you opt in through our website enquiry forms, consultation booking pages, or advertising campaigns, you consent to receive business communications from Melting Pot Marketing via SMS, phone, or WhatsApp. Messages you may receive include consultation scheduling confirmations, sales executive on-site visit reminders, customized proposal updates, and follow-ups regarding your marketing requirements.

You can cancel the SMS service at any time. Just text "STOP" to the +1 800-985-2749. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at admin@meltingpotmarketing.com or +1 800-985-2749. Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy.

2 Definitions & Scope of Services

Melting Pot Marketing provides digital growth, engineering, staffing, and automotive conversion services, including but not limited to:

• Digital Growth Services: Search Engine Optimization (SEO), Social Media Optimization (SMO), Pay-Per-Click (PPC) Advertising, and Paid Social Campaigns.
• Software Engineering & Creative: Custom Web Design & Development, E-Commerce Infrastructure, Mobile Application Development, and Brand Design.
• Dedicated Talent Augmentation: Monthly dedicated and hourly contract placements (Graphic Designers, Web Developers, JavaScript/PHP/Android Engineers, SEO/PPC Specialists, and AI Engineers).
• Dealership & AI Automation: Multi-channel inbound lead generation, automated WhatsApp/SMS response pipelines, and autonomous AI voice callers.

3 Client Responsibilities & Materials

To ensure timely project execution and sprint delivery, you agree to:

• Provide necessary access credentials (e.g., hosting, CMS, ad accounts, analytics, domain DNS) in a timely manner.
• Furnish high-resolution creative assets, product data, copy, and relevant brand guidelines required for deliverables.
• Appoint a primary decision-maker to review deliverables, provide prompt feedback, and approve milestones within five (5) business days.
• Ensure that all materials provided do not infringe on third-party trademarks, copyrights, or privacy rights.

4 Dedicated Talent & Hiring Terms

For clients hiring full-time, part-time, or hourly dedicated team members:

• Dedicated team members operate as remote extensions of your workforce under the daily supervision and direction of the client.
• Full-time contracts encompass standard business hours (typically 160 billable hours per calendar month). Part-time contracts encompass 80 billable hours per month.
• If a dedicated team member falls ill or departs, Melting Pot Marketing will provide a qualified replacement within three (3) to five (5) business days without redundant onboarding fees.
• Non-Solicitation: Clients agree not to directly solicit, recruit, or hire any talent introduced by Melting Pot Marketing outside of this Agreement during the engagement and for twelve (12) months following termination without written consent and a buyout fee.

5 Fees, Invoicing & Payment Gateways

All pricing quotes and invoices are denominated in United States Dollars ($ USD) unless agreed otherwise in writing:

• Retainers & Dedicated Staffing: Invoiced in advance on a recurring monthly cycle, due before the commencement of each service month.
• Project Milestones: Subject to an upfront deposit (typically 40%–50%) prior to sprint commencement, with balance payments tied to milestone sign-offs.
• Payment Processing: Transactions processed via our secure online gateways (PayPal, Square, or Stripe) or approved bank wires/ACH. Clients authorize charges for the contracted scope and associated processing fees where applicable.
• Late Payments: Invoices unpaid after ten (10) calendar days may result in a suspension of active ad spend, software sprints, or dedicated staff allocation until balances are cleared.

6 Intellectual Property Rights

Ownership of deliverables and underlying assets is governed as follows:

• Client Deliverables: Upon full and final payment of all corresponding invoices, all bespoke code, graphic designs, written copy, and creative assets produced specifically for the client become the exclusive property of the client.
• Pre-Existing Agency IP: Melting Pot Marketing retains ownership of its proprietary frameworks, internal AI model configurations, reusable templates, baseline scripts, and trade secrets developed independently.
• Portfolio Showcase: Unless explicitly restricted by an executed Non-Disclosure Agreement (NDA), Melting Pot Marketing reserves the right to showcase non-confidential deliverables in case studies and agency portfolios.

7 Third-Party Ad Spend & External Platforms

For digital advertising, SEO, and software deployments:

• Advertising spend (Meta Ads, Google Ads, YouTube, TikTok) is paid directly by the client to the advertising networks and is separate from agency management fees.
• Melting Pot Marketing is not responsible for policy shifts, account restrictions, algorithm updates, or platform downtimes imposed by third parties (such as Google, Meta, Apple, or hosting providers).

8 Confidentiality & Privacy

Both parties agree to treat proprietary technical data, financial figures, customer leads, and business roadmaps disclosed during the partnership as strictly confidential.

Neither party will disclose such information to third parties without prior written authorization, except where required by law. For full details on data handling and privacy compliance, please review our Privacy Policy.

9 Performance Disclaimers

Melting Pot Marketing exercises industry best practices and commercial diligence across all marketing campaigns and software builds. However:

• We do not guarantee specific sales quotas, exact search engine rank positions, or financial yields, as commercial outcomes depend on broader market factors, consumer demand, pricing, and third-party platform algorithms.
• Services are provided on an "as-is" and "as-available" basis without warranties of merchantability or fitness for an atypical purpose beyond defined SOW deliverables.

10 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Melting Pot Marketing, its directors, employees, or contractors be liable for any indirect, punitive, incidental, special, or consequential damages (including lost profits, lost revenue, or business interruption).

Our aggregate liability arising out of or related to any project engagement shall not exceed the total fees paid by the client to Melting Pot Marketing in the three (3) months preceding the event giving rise to liability.

11 Term & Cancellation

Either party may terminate an ongoing monthly retainer or dedicated staffing agreement by providing thirty (30) days' written notice to the other party.

In the event of cancellation, the client remains responsible for payment of all work completed, hours logged, and non-cancellable third-party commitments incurred up to the effective termination date.

12 Governing Law & Dispute Resolution

These Terms and any contractual disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to conflict of law principles.

Both parties agree to make a good-faith effort to resolve any dispute through direct executive negotiation prior to initiating formal litigation in the state or federal courts located in North Carolina.

13 Contact Us

If you have any questions, clarifications, or legal notices concerning these Terms & Conditions, please contact us: